Privacy Policy

1. Introduction

AUS TOP TILING Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Project details and service requirements
• Payment and billing information
• Communications with us (emails, messages, feedback)
• Project photos and testimonials (with your consent)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing tiling services and responding to your inquiries
• Sending quotes, invoices, and project updates
• Improving our services and website functionality
• Marketing communications (with your consent)
• Compliance with legal obligations
• Analytics and website performance tracking

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous information.
• Google reCAPTCHA: We use Google reCAPTCHA to protect our contact forms from spam. reCAPTCHA collects hardware and software information and sends it to Google.
• Essential Cookies: Necessary for website functionality and security.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Our website is hosted on Vercel and uses Supabase for data storage. Both services have their own privacy policies and security measures.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure cloud storage with access controls
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about how we handle your information

To exercise these rights, please contact us using the details in Section 10.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically:

• Customer records: 7 years (for tax and legal purposes)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us. We will investigate and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.